FAQs – Zero-Trust Remote Access Neeve’s Secure Edge platform delivers three foundational blocks of functionality: Zero-Trust Remote Access to OT, Zero-Trust Cloud Access for OT, and Secure Edge Compute. Each is superior, and together they represent the best in the OT industry. Explore our FAQs to understand how that is true. 1 What is Remote Access for OT? Remote Access for OT (Operational Technology) allows authorized users, such as technicians, integrators, and service providers, to connect securely to industrial control systems, building automation platforms, and other OT assets from offsite locations. This access must maintain the integrity and uptime of critical infrastructure while ensuring strict controls, visibility, and auditability to prevent unauthorized entry or lateral movement within sensitive environments. 2 What is Zero-Trust Remote Access? Zero-Trust Remote Access follows a cybersecurity model that trusts no user or device by default, whether inside or outside the network. Instead, it continuously verifies every access request to OT or IT systems based on the user’s identity, the device’s posture, the context of the request, and defined policies. By enforcing these checks, the model blocks broad network access and ensures each user connects only to the specific systems or applications they’re authorized to use. 3 What does Zero-Trust Remote Access grant access to? Zero-Trust Remote Access gives users precise, policy-driven access to specific OT systems, devices, applications, or services without exposing the broader network. It enforces granular control over what each user can do, such as read-only monitoring, remote diagnostics, or command execution, all governed by centralized policies. In commercial real estate settings, this access typically includes systems like building automation (BAS/BMS), HVAC, lighting controls, elevators, access control, video surveillance, energy management, leak detection, fire/life safety systems, and backup power (UPS or generators). By targeting access to only what’s necessary, Zero-Trust prevents lateral movement and supports safe, efficient remote operations. 4 What are the main goals of Zero-Trust Remote Access to OT? The primary goals are to eliminate unnecessary trust within the network, reduce the attack surface, prevent lateral movement by adversaries, enforce least-privilege access, and maintain continuous visibility and control over remote sessions. For OT environments, this also means enabling secure remote work without disrupting uptime, safety, or compliance requirements. 5 How is Neeve’s Zero-Trust superior to VPNs? Neeve’s Zero-Trust solution surpasses VPNs by delivering precise, identity-aware access without exposing entire networks or allowing lateral movement. Unlike VPNs, which create flat network paths vulnerable to exploitation, Neeve’s model uses microsegmentation, session-level policies, and real-time visibility, ensuring OT environments remain secure, resilient, and audit-ready, even under third-party access. 6 Why are so many buildings at risk from their legacy VPN deployments? Legacy VPNs expose entire networks to remote users, often with minimal segmentation or session control. Once a connection is established, users typically have broad access across the OT environment, allowing malware or bad actors to move laterally between systems. Static credentials, lack of multifactor authentication, and poor visibility make these networks easy targets for attackers seeking to exploit remote paths into critical infrastructure like HVAC, elevators, or lighting control. Compounding this risk, vendors and systems integrators (SIs) frequently install their own VPN clients, remote desktop tools, and even LTE or cellular gateways for remote troubleshooting. Each of these becomes a separate point of entry, often unmanaged by the building operator, resulting in a patchwork of overlapping access methods with inconsistent security policies. The result is an OT network riddled with hidden doors and weak spots, any of which can be exploited to compromise the entire system. This fragmented approach undermines both cybersecurity and operational governance, making Zero-Trust access control a critical upgrade. 7 Does Neeve also provide Zero-Trust Cloud Access as part of Remote Access? Yes. Neeve delivers Zero-Trust Cloud Access as an integrated part of its Zero-Trust Remote Access platform. The same identity-based policies, session controls, and encrypted connections that secure access to on-premise OT systems also govern how users and services interact with cloud-based applications. This allows organizations to extend Zero-Trust principles across hybrid environments enabling secure access to cloud-hosted analytics, asset management tools, or digital twins without exposing the underlying OT network. 8 What are the main goals of Zero-Trust Cloud Access for OT? Zero-Trust Cloud Access enables secure, controlled, and auditable connections between OT environments and cloud-based applications, such as analytics platforms, asset managers, or digital twin services. The goal is to provide policy-enforced connectivity while protecting edge systems from being exposed directly to the public internet or broad cloud ingress paths. 9 How is it valuable to have Remote and Cloud Access within the same solution the way Neeve does it? Neeve makes it valuable by unifying Remote and Cloud Access under one Zero-Trust framework, which simplifies security, policy management, and visibility across both access types. Operators don’t need to juggle separate tools or configurations for field technicians and cloud-based analytics platforms. Instead, they apply consistent identity-based policies and logging across all connections, whether a user accesses a local HVAC controller or a cloud-hosted building analytics dashboard. This unified approach reduces complexity, closes security gaps, and accelerates deployment while maintaining strict control over who connects, from where, and to what. 10 What serious threats do Zero-Trust Remote and Cloud Access address? Neeve’s Zero-Trust Remote and Cloud Access addresses a range of serious threats—including credential compromise, insider abuse, ransomware propagation, supply chain breaches, and cloud misconfigurations. While no system can fully eliminate the risk of credential theft (such as through social engineering or phishing), Neeve sharply limits what an attacker can do with stolen credentials. By requiring multi-factor authentication, validating device posture, and enforcing least-privilege policies on every session, the platform ensures that even a compromised login can’t provide broad access to the network. It blocks lateral movement, isolates sessions, and logs all activity for rapid response, turning what could be a catastrophic breach into a contained, auditable event. 11 What creates the ROI for implementing Neeve Zero-Trust Remote Access? An immediate and material ROI comes from reduced downtime, lower incident response costs, minimized risk exposure, and faster service restoration through secure remote maintenance. It also streamlines compliance reporting, eliminates expensive VPN infrastructure, and reduces the cost of truck rolls by allowing integrators and OEMs to troubleshoot systems remotely under tightly controlled conditions. 12 What is the difference between Neeve Secure Edge / Secure Link and Neeve Zero-Trust Remote Access? Neeve Secure Edge and Secure Link are secure hardware or software appliances deployed at the edge of OT environments. They serve as the local enforcement point for Neeve’s Zero-Trust Remote and Cloud Access platform that is hosting the software that manages identity-based policies, encrypted tunnels, and session-level controls. Think of them as the anchor nodes that bridge secure connectivity between remote users, cloud systems, and on-premise OT assets. While Secure Edge and Secure Link provide the physical or virtual gateway for connectivity, Zero-Trust Remote Access defines how that access is granted, based on who the user is, what they’re trying to reach, and under what conditions. The Zero-Trust model enforces least-privilege access, ensures visibility and logging for every session, and prevents lateral movement through granular microsegmentation. Together, Secure Edge/Link and Zero-Trust Remote Access work as a cohesive system: the former ensures safe transport, the latter ensures safe permission. 13 Is it possible to run Neeve Zero Trust Remote Access as a virtual solution without Secure Edge or Secure Link? Yes. Neeve offers Virtual Secure Edge and Virtual Secure Link, which deliver the full capabilities of our Zero-Trust Remote and Cloud Access platform without requiring physical hardware. These virtualized versions run on standard cloud platforms or local virtual machines, making them ideal for deployments in data centers, IT-managed environments, or infrastructure where adding hardware isn’t practical. Building owners, operators, and service providers use Virtual Secure Edge to simplify deployment, standardize remote access across portfolios, and enable secure cloud connectivity for OT applications. You can install it on an on-premise VM, bundle it into a standard software image for every building, or run it in the cloud to protect hosted OT systems. No matter the form factor – physical or virtual – Neeve enforces the same Zero-Trust principles, identity controls, encrypted tunnels, and session policies. 14 What other services does Neeve’s Zero-Trust Remote Access provide? Neeve’s Secure Edge platform delivers three foundational blocks of functionality: (1) Zero-Trust Remote Access to OT, (2) Zero-Trust Cloud Access for OT, and (3) Secure Edge Compute. The first two ensure identity-based, policy-controlled access to both on-prem systems and cloud applications—without exposing the broader network. The third block, Secure Edge Compute, provides a containerized, secure environment at the edge where customers can deploy local applications. This environment supports both user-defined workloads and a marketplace of pre-certified apps for functions like protocol translation, AI inference, or local analytics—allowing customers to extend functionality without compromising security. Beyond those core blocks, the platform includes a wide range of operational and security-enhancing services. These include role-based, team-based, org-based access control definitions, multifactor authentication, real-time session monitoring, access logging, and seamless integration with enterprise identity providers. Customers can audit or record sessions to meet compliance needs or conduct incident investigations. Neeve also provides active device discovery, enabling scheduled or on-demand scans from Edge Nodes or clusters to identify systems across connected LANs. This helps maintain a real-time inventory of connected devices and detect unauthorized changes in the OT environment. Together, these services give operators deep visibility, granular control, and a scalable framework for secure, resilient access across complex, distributed OT infrastructures. 15 Why is an automated inventory of OT and IOT assets essential? You can’t secure what you don’t know. An up-to-date, automated inventory of OT and IoT assets is essential for identifying vulnerabilities, monitoring system changes, and enforcing access policies with confidence. Manual tracking isn’t scalable, and missed devices often become the weakest links in your security posture. Neeve makes asset discovery automatic. Secure Edge scans all connected networks including BACnet to identify and catalog devices, track changes, and detect newly added or offline assets. It compiles this data into a centralized dashboard and ties directly into access policies, so every connection is backed by real visibility. By automating inventory, organizations eliminate blind spots and ensure that their defenses adapt as fast as their environments evolve. 16 What is Secure Edge Compute and why is it valuable to customers? Secure Edge Compute allows customers to run applications and services directly at the network edge, close to where OT systems operate. In many cases, this reduces the need to send sensitive data back to centralized datacenters, cutting latency and supporting real-time responsiveness. But many modern OT applications follow a hybrid cloud model, much like smartphone apps—where some functions (like real-time processing) run locally at the edge, while others (like analytics aggregation, updates, or backup) run in the cloud. Secure Edge Compute supports this blended approach seamlessly. Neeve delivers this capability through a secure, containerized execution environment on each Edge Node, managed with built-in container orchestration. Customers can deploy their own workloads or select from a marketplace of pre-certified edge apps for advanced use cases such as intelligent building automation, fault detection and diagnostics, energy optimization, and operational analytics.. The platform isolates these compute workloads from critical control systems, preserving OT integrity while enabling innovation. By combining edge autonomy with secure cloud coordination, Secure Edge Compute gives customers both control and flexibility—without compromising security or performance. 17 Why is having Edge compute on Secure Edge valuable to customers? Running edge compute directly on Secure Edge devices allows customers to deploy localized workloads, such as anomaly detection, protocol translation, or AI inferencing—right next to their OT assets, without adding separate hardware or infrastructure. Because Secure Edge already enforces Zero-Trust Remote and Cloud Access, every compute workload benefits from the same identity-aware access controls, encrypted transport, session isolation, and auditability. This unified architecture gives customers a single, hardened platform that handles secure access and localized processing in a consistent, policy-driven way. It’s especially valuable in distributed or air-gapped environments, where reducing attack surface and avoiding redundant systems is critical. By converging Zero-Trust connectivity and secure compute at the edge, Neeve enables customers to move faster, stay compliant, and innovate with confidence without compromising on security or operational integrity. 18 What is differentiated and superior about Neeve’s Remote and Cloud Access? Neeve stands apart by combining Zero-Trust Remote Access, Zero-Trust Cloud Access, and Secure Edge Compute into a unified, policy-driven platform purpose-built for OT environments. Unlike VPNs, jump hosts, or piecemeal tools, Neeve provides containerized, encrypted access paths without exposing networks. It supports agentless connections, device discovery, session recording, and granular policy enforcement—all without requiring network re-architecture. This lets operators scale securely across entire portfolios without compromising performance or visibility. 19 What is differentiated and superior about Neeve’s Edge compute? Neeve’s Edge Compute stands apart by delivering secure, containerized compute capabilities on the same platform that enforces Zero-Trust Remote and Cloud Access—removing the need for separate edge infrastructure or complex integrations. Unlike general-purpose edge solutions, Neeve combines policy enforcement, encrypted communication, and workload orchestration in a single, OT-native platform built for secure, real-time operations. Customers can run their own workloads or choose from a growing marketplace of pre-integrated edge applications from industry leaders like Tridium Niagara, Switch Automation, Optergy, NantumAI, and BUENO. These applications support advanced use cases such as intelligent building automation, fault detection and diagnostics, energy optimization, and operational analytics. Neeve enables fast, secure deployment of these apps at the edge—while maintaining workload isolation, Zero-Trust access, and centralized visibility. This unified platform gives building owners and operators the flexibility to innovate at scale without compromising security or manageability. 20 What is the difference between Zero-Trust Remote Access and Zero-Trust Architecture? Zero-Trust Remote Access is a practical implementation that focuses on how users and devices access specific systems securely. Zero-Trust Architecture (ZTA) is the broader design principle encompassing identity, policy engines, microsegmentation, continuous verification, and telemetry across the entire organization. Remote Access is a key use case within ZTA. 21 Why is there a need for zero-trust architectures in modern organizations? Modern organizations have outgrown the old “castle-and-moat” model of security. Users, applications, and data no longer live inside a fixed perimeter. Teams work remotely, systems run in the cloud, and devices span IT, OT, and IoT networks. Traditional perimeter tools like VPNs and firewalls can’t keep up with this distributed, always-connected reality. Zero-Trust architecture meets this challenge head-on. It assumes no device or user is trusted by default and enforces strict verification at every access point. Instead of granting broad network access, it authorizes only specific, policy-approved actions such as reducing the attack surface and containing threats before they spread. For organizations embracing digital transformation, Zero Trust isn’t just a better security model, it’s the only model that matches the complexity of how modern systems actually operate. 22 Are Neeve’s Remote and Cloud Access connections encrypted? Yes. All Remote and Cloud Access connections through Neeve are fully end-to-end encrypted using strong, standards-based protocols. Neeve establishes each connection using x.509v3 certificates with mutual (two-way) authentication, ensuring that both the user and the system validate each other before any data flows. Once established, sessions use AES-256 encryption to protect all transmitted data—maintaining confidentiality and integrity even over untrusted networks like the public internet. This encryption model is foundational to Neeve’s Zero-Trust architecture, ensuring that every session is verifiable, isolated, and secure by default. Neeve also minimizes network exposure by enforcing a no open inbound ports policy for most deployments. Edge Nodes require only outbound TCP port 443, with no need to expose inbound ports to the internet. The only exception is when deploying Cloud Connectors into secure cloud environments, which require inbound TCP port 443. But even then, those connections are securely bookended by Neeve components and operate within the same Zero-Trust framework, with encrypted tunnels, identity enforcement, and strict access policies. This approach ensures that all access paths remain tightly controlled, reducing the attack surface while maintaining operational flexibility. 23 Is Zero-Trust Remote and Cloud Access for OT the same as OT Cybersecurity? Not exactly. Zero-Trust Remote and Cloud Access is a foundational component of OT cybersecurity, but it’s not the entire picture. Neeve’s Zero-Trust platform provides critical protections—like identity-based access control, strong encryption, session auditing, and network segmentation through microsegmented policies that isolate user sessions from the rest of the OT environment. These controls drastically reduce the risk of lateral movement, unauthorized access, and remote compromise. However, OT cybersecurity also includes additional layers such as endpoint protection, device hardening, physical security, anomaly detection, incident response, and lifecycle management. While Neeve secures who can connect, to what, and under what conditions, full OT cybersecurity extends further to cover how every asset is configured, maintained, and monitored over time. So while Zero-Trust Remote and Cloud Access is essential, it’s a powerful piece of a broader, defense-in-depth strategy. 24 Why is OT Cybersecurity critically important? OT cybersecurity is essential because it protects the systems that keep buildings and infrastructure running safely, like HVAC, access control, and lighting. These systems aren’t just critical to operations; they directly impact safety, tenant experience, and business continuity. As more OT environments connect to IT networks and cloud services, they become vulnerable to cyber threats that can cause real-world disruption, not just data loss. Without OT-specific security, a single breach can halt operations, expose people to risk, or result in major financial damage. Neeve’s Zero-Trust approach gives operators the visibility, control, and protection they need to secure every connection while keeping physical systems resilient and responsive. 25 What exactly is OT cybersecurity? OT cybersecurity protects the digital systems that operate physical infrastructure—like HVAC, elevators, lighting, access control, fire safety, and other automation systems in commercial buildings and critical facilities. It focuses on securing the programmable logic controllers (PLCs), industrial protocols, and connected devices that run real-world processes. Unlike IT cybersecurity, which protects data and knowledge work, OT cybersecurity protects uptime, safety, and operational continuity. Neeve delivers a strong foundation for OT cybersecurity by securing remote and cloud access to these systems without exposing the network. Through its Secure Edge platform, Neeve enforces Zero-Trust principles, blocks lateral movement, isolates sessions, and gives building operators and their partners controlled, auditable access to the systems that keep properties running safely and efficiently. 26 Is OT Cybersecurity the same Cyber-Physical Security (CPS?) No. OT Cybersecurity is a critical subset of Cyber-Physical Security (CPS). CPS refers to the protection of systems where physical processes and digital control intersect, such as building automation, industrial systems, and critical infrastructure. OT Cybersecurity focuses specifically on securing the digital technologies (like PLCs, HMIs, and control networks) that operate those physical systems. While CPS includes physical safeguards (like cameras or door locks), OT Cybersecurity addresses digital threats that could impact physical outcomes. 27 What are the main goals of OT cybersecurity? OT cybersecurity focuses on protecting the physical systems that power real-world operations. Its primary goals are safety, operational continuity, and system reliability. In environments like commercial buildings, critical infrastructure, and industrial sites, a security breach doesn’t just threaten data—it can shut down essential services, disrupt tenant experiences, or put lives at risk. Unlike IT cybersecurity, which centers on safeguarding data and digital communication, OT cybersecurity ensures that physical systems—like HVAC, elevators, lighting, and life safety equipment—remain secure and functional. It’s not just about preventing access; it’s about preserving trust in the systems that keep buildings running every day. 28 Does Neeve provide all elements of OT Cybersecurity / CPS with its Zero-Trust Remote Access Solution? No. Neeve doesn’t claim to provide every element of OT Cybersecurity or CPS, but it covers several core pillars. Its Zero-Trust Remote and Cloud Access platform enforces identity-based control, encrypted communication, network segmentation, least-privilege access, and detailed auditability. It forms the secure foundation for remote connectivity in OT environments. However, broader OT security includes physical safeguards, endpoint protection, and incident response systems, areas where Neeve integrates, but does not replace dedicated tools. 29 Does Neeve integrate with elements of OT Cybersecurity outside of Neeve’s Zero-Trust Remote Access? Yes. Neeve integrates with external OT cybersecurity tools and frameworks to enhance its core functionality. It connects with identity providers, SIEMs, and asset management platforms, and works alongside threat detection and endpoint protection solutions. This lets organizations build layered defenses where Neeve handles access control and segmentation, and other tools provide visibility, analytics, or response deeper in the stack. 30 How does Neeve provide Zero Trust Remote and Cloud Access? Neeve provides Zero-Trust Remote and Cloud Access as a fully managed service, delivered through its software platform running on Secure Edge and Secure Link devices deployed at customer sites. These devices do not operate independently; they run Neeve’s software and connect securely to Neeve’s cloud-based services for policy enforcement, session control, and centralized visibility. While Neeve supplies the hardware when needed, it does not sell hardware as a product—the value comes from the integrated, cloud-managed platform delivered as a service. Each deployment enforces identity-based access policies, encrypts all communications, and uses outbound-only tunnels to avoid exposing inbound ports (except for securely managed Cloud Connectors deployed inside secure cloud environments). Neeve continuously authenticates users, limits access to only the systems or services they’re authorized for, and logs every session in real time ensuring strong, scalable security across both on-premise and cloud-connected OT environments. 31 What is Agentless Access and why is that valuable to customers? Agentless Access means users connect to OT or cloud systems without installing software agents on the target devices or workstations. Neeve enables this through its Secure Edge platform, which provides secure, policy-controlled access without modifying or burdening fragile, vendor-owned, or legacy systems that aren’t built to host third-party software. This approach preserves system integrity, reduces deployment friction, and minimizes security risk. Even on the user side, Neeve keeps access simple and secure. Users connect through browser-based and mobile browser-based interfaces; no need to install local software, manage certificates, or carry physical tokens. There are no key fobs to distribute or track, and no endpoint agents to monitor. This lowers IT overhead, streamlines user onboarding, and eliminates common failure points in traditional remote access workflows. 32 What is Least-Privilege Access and why is that valuable to customers? Least-Privilege Access means each user can only access the specific systems and perform the exact actions they need, nothing more. Neeve enforces this through role-based policies and session-level controls. By limiting exposure, customers reduce the risk of internal misuse, credential compromise, and lateral movement. It supports regulatory compliance, aligns with best-practice frameworks like NIST and MITRE, and ensures that security doesn’t come at the expense of operational efficiency. 33 Does Neeve provide Network Segmentation? Yes. Neeve enforces network segmentation by design. It creates isolated, encrypted tunnels between users and their authorized destinations, without bridging the full network. Policies ensure that even if a session is compromised, attackers can’t move laterally across the OT environment. This virtual segmentation reduces the blast radius of any incident and helps meet critical compliance requirements for secure architectures. 34 Does Neeve have current SOC 2 or ISO certifications as a secure solution? Yes. Neeve holds current SOC 2 Type 2 and ISO 27001 certifications, demonstrating its commitment to rigorous, independently-audited security standards. These certifications validate that Neeve’s platform and operational practices meet industry benchmarks for data protection, access control, system monitoring, and secure software development. Neeve delivers Zero-Trust Remote and Cloud Access as a fully managed, secure service, backed by these controls end-to-end. Customers can view up-to-date certification details and documentation at Neeve’s Certified Secure page and Trust Center, which provide transparency into security posture, compliance, and ongoing assurance practices. 35 Is Neeve for one building or is it better for a portfolio of buildings? Neeve works for both but it’s especially powerful for portfolios. Whether securing one high-value facility or hundreds of buildings, Neeve provides centralized control with localized enforcement. Each building runs its own Secure Edge or Virtual Secure Edge instance, while administrators manage policies, access, updates, and monitoring across the entire portfolio from a single cloud-based platform. This architecture makes it easy to scale Zero-Trust Remote and Cloud Access, deploy Edge Compute workloads, and maintain consistent security and operational standards across diverse sites. Portfolio owners and operators can standardize access, reduce vendor sprawl, and accelerate digital transformation without sacrificing visibility, control, or compliance at the building level. 36 How is Neeve Zero-Trust Remote Access superior for a Portfolio of properties? Neeve excels at securing large property portfolios by combining centralized policy management with localized enforcement at each site. Operators deploy Secure Edge or Virtual Secure Edge nodes across buildings, while managing access, monitoring, and updates from a single, cloud-based platform. This architecture makes it easy to apply consistent security standards across hundreds of locations without sacrificing granular control at the building level. A key advantage for portfolio owners is the ability to onboard all vendors through a unified system, with every technician accessing systems the same way—via policy-controlled, audited sessions. This standardization improves oversight, speeds vendor onboarding, and simplifies compliance. At the same time, vendors benefit from having one secure, browser-based system to access the OT environments they support across the portfolio; reducing complexity, avoiding VPN sprawl, and making their work more efficient and accountable. 37 Is Neeve’s Zero-Trust Remote Access a Secure Access Services Edge (SASE)? Neeve isn’t a general-purpose SASE solution but it brings many of the same principles to the OT world with purpose-built precision. Like SASE, Neeve enforces identity-based access, policy-driven segmentation, encrypted connections, and secure cloud integration. But where SASE typically focuses on protecting SaaS apps and remote IT users, Neeve adapts those capabilities to meet the unique operational, safety, and architectural needs of OT systems. In fact, Neeve’s Secure Edge Compute platform mirrors key Cloud Access Security Broker (CASB) functions within a Zero-Trust framework by providing visibility, control, and policy enforcement over how cloud services interact with OT environments. With Secure Edge, customers gain fine-grained control over hybrid-cloud OT applications, while still maintaining local execution for latency-sensitive workloads. This OT-native interpretation of SASE principles gives organizations the same benefits – centralized control, reduced risk, and operational agility – tailored for the realities of physical systems and critical infrastructure. 38 Is Neeve’s Zero-Trust Remote Access superior to a Jump Host? Yes. Neeve offers a fundamentally more secure and scalable alternative to traditional jump hosts. While jump hosts funnel users through a shared entry point, they often expose parts of the internal network, rely on broad trust assumptions, and lack granular session controls. They also struggle to enforce per-user policies or provide detailed visibility into user activity. Neeve eliminates these risks by creating encrypted, direct-to-resource tunnels for every session—each governed by strict, identity-based Zero-Trust policies. No one shares a desktop. No session exposes the network. And if an attacker steals a credential, Neeve’s controls limit the impact immediately and precisely, preventing lateral movement and containing the risk. By removing the weak points of the jump host model, Neeve delivers secure access with precision, accountability, and operational confidence. 39 Does Neeve provide information about access activity and threats in real time? Yes. Neeve provides real-time visibility into all remote and cloud access activity. Operators can monitor who is connected, what they’re doing, and whether any session deviates from approved policy. Combined with optional session recording and alerting, this visibility supports active threat detection and rapid response, giving security teams confidence in both routine operations and high-risk scenarios. 40 What is IoT in OT environments? IoT (Internet of Things) in OT environments refers to connected devices, like sensors, smart meters, badge readers, wireless controllers, and environmental monitors that collect and transmit real-time data to support building automation and operational insight. These devices don’t typically control systems directly, but they enhance visibility into occupancy, energy usage, air quality, equipment status, and more. By augmenting core OT systems, IoT helps operators optimize performance, reduce waste, and improve tenant experience. 41 Does Neeve protect and give access to IOT systems and data? Yes. Neeve applies its Zero-Trust Remote and Cloud Access framework to IoT systems just as it does for traditional OT assets. When customers connect their IoT networks to Neeve’s Secure Edge platform, they gain the same identity-based access control, encrypted tunnels, session isolation, and policy enforcement. This protection is critical, since many IoT devices lack built-in security and can become entry points for threats if left exposed. Beyond securing access, Neeve also simplifies IoT data integration. Many sensor vendors charge separate cloud subscription fees just to view the data they collect, requiring teams to manage APIs and normalize outputs from different sources. Neeve’s Edge Integration Service eliminates that burden by securely collecting and centralizing IoT data at the edge—removing the need for external subscriptions and manual data wrangling. Customers get secure access and streamlined visibility, all within the same platform. 42 How is Neeve’s protection of OT data different from traditional IT data protection? Traditional IT cybersecurity focuses on protecting data, business applications, and the work products of knowledge workers, ensuring confidentiality, integrity, and availability across email, cloud systems, and file storage. It’s built to secure information flows. OT cybersecurity, in contrast, protects the systems that run the physical world – HVAC, lighting, elevators, access control, and more – where the priority is safety, uptime, and operational continuity. Neeve protects OT data by securing the context in which it’s created and used, not just the data itself. It controls who can access which systems, under what conditions, and what they can do once connected. Neeve encrypts the data in transit, isolates each session, and governs access through Zero-Trust policies, ensuring that telemetry, control commands, and device communications remain secure and verifiable. This operational-first approach delivers protection that’s purpose-built for the realities of OT environments, not just adapted from IT playbooks. 43 What are the best practices for Zero-Trust Network Access according to expert agencies like NIST and CISA? Agencies like NIST and CISA outline clear best practices for Zero-Trust Network Access to defend against today’s advanced cyber threats. Their guidance emphasizes the need to: Continuously verify identity for every user and device Enforce least-privilege access to reduce exposure Microsegment networks to limit lateral movement Encrypt all traffic regardless of location Continuously monitor and log activity for threat detection and response Base access on policy and context, not physical location or network zone 44 Does Neeve implement all of the best practices for Zero-Trust Network Access? Yes. Neeve’s Zero-Trust Remote and Cloud Access platform implements all core best practices recommended by NIST and CISA. Neeve continuously verifies user identity and device posture, enforces least-privilege access, and uses encrypted, outbound-only tunnels to prevent exposed network surfaces. It also segments traffic at the session level, isolates workloads, logs every connection, and ties access decisions to real-time policy and context. By aligning directly with expert frameworks, Neeve gives organizations a fast path to Zero-Trust maturity without requiring custom architecture or stitching together multiple tools. Neeve delivers policy-driven security that’s practical, scalable, and purpose-built for OT and hybrid environments.